Summary
A UK-based freight company with a fleet of 60 modern vehicles and 150,000 sq. ft. of warehousing space, faced challenges in standing out in a competitive market. By implementing Dyspach, the carrier transformed its client onboarding process, enabling instant rate generation and seamless pricing proposals. A customised client portal further streamlined customer interactions, leading to faster client acquisition and an enhanced competitive position. The result? The carrier attracted new customers more efficiently, decreased sales turnaround around time and established itself as a leader in the industry.
Challenges
Operating in a crowded freight market, the carrier struggled to differentiate its services. Despite its reliable operations and robust infrastructure, the company was often seen as offering similar solutions to its competitors. This lack of differentiation made it difficult to attract new clients or grow its customer base. The carrier's traditional rate generation and proposal processes were slow and outdated, failing to meet modern customer expectations for speed, transparency, and personalisation.
Alternatives
The team spent lot of time on excel sheets with complex formulas, and tried to create rates for each customer separately. Finding it difficult to control the rates, have any audit trail on the sheets, and spending weeks on re-rating the pricing offerings.
Solution
Dyspach transformed the carrier’s processes by implementing a comprehensive pricing infrastructure. This included setting up services, zones, transit times, surcharges, and rate cards. Using these rate cards, the carrier could develop tailored pricing strategies and send proposals instantly. The onboarding process for new customers was reduced to under an hour. Once onboarded, customers could use a branded portal to request quotes and book shipments seamlessly, eliminating the need for lengthy email exchanges.
Implementation
Dyspach began by creating the initial rate cards and training the carrier’s team on how to manage services, zones, transit times, surcharges, and pricing proposals. The implementation process was smooth, thanks to the carrier’s eagerness to adopt a customer-centric solution. The result was a highly efficient system that delivered significant benefits to both the carrier and its clients.
Results
The transformation delivered measurable improvements for the carrier. Sales turnaround time was drastically reduced, enabling pricing and proposal generation in under 30 minutes. Enhanced pricing strategies, driven by tracking customer quotes and monitoring conversion rates, helped maximise bookings. Customer satisfaction soared with Dyspach’s “wow factor,” boosting conversion rates. As a result, the carrier is now migrating its existing clients to the Dyspach platform.
What's next?
Ready to revolutionize how your business interacts with clients? Reach out to discover how Dyspach can help you leave a lasting impression and drive success.
Published on November 29, 2024 • Case Studies