Summary
A global freight forwarder operating high-volume eCommerce lanes into Australia was losing 3% of revenue every month due to inaccurate shipment data, un-billed surcharges, and slow manual reconciliation. With 50,000+ shipments monthly and multiple carriers involved, their finance team struggled to stay ahead. After implementing Dyspach, reconciliation time dropped from days to under 30 minutes, overcharges were automatically billed back to customers, and the business eliminated the need for three full-time roles—setting them up to scale without losing revenue.
Challenges
The forwarder booked shipments using declared weights and dimensions and collected upfront money from some overseas shippers and on a weekly basis from others. On arrival in Australia, local carriers remeasured parcels—often leading to higher volumetric weights, and triggering oversized or overweight surcharges. These overcharges went unnoticed or un-billed in many cases. A team of 3–5 accountants manually matched landed invoices to expected costs and tried to recover the differences from customers—a time-consuming, error-prone process that often left money on the table.
Alternatives
Before Dyspach, the team reconciled manually using spreadsheets and custom invoice formats, often taking several days per billing cycle. Given the shipment volume and complexity of carrier surcharges, this resulted in delays, inconsistent customer billing, and unrecovered overcharges averaging 3–5% of total cost—impacting margins and trust.
Solution
With Dyspach, the forwarder automated the entire reconciliation and rebilling process. The platform ingested carrier invoices, matched them against original bookings and cost rates, identified discrepancies in weight, size, and surcharge application, and instantly generated overcharge invoices for affected customers based on sell rates. All invoices were exportable in custom formats, ready to send—no manual handling required.
Implementation
Dyspach was fully deployed in less than four weeks. The team configured their rate cards, customer rules, and preferred invoice formats once—after that, reconciliation and invoicing became a single-click workflow. What used to take days was now done in under five minutes, freeing up the finance team and removing the need for three full-time roles.
Results
With Dyspach, the forwarder recovered 3–5% in previously lost revenue every month. Reconciliation time fell from multiple days to under five minutes, and invoice accuracy improved dramatically. The company eliminated three FTE roles worth of manual processing, improved cash flow, and created a finance operation that could keep pace with growth—without leaks.
What's next?
After seeing the impact on finance and margin recovery, the company plans to extend Dyspach to their broader global operations and use it for pre-alert verification and predictive margin tracking. With automation now embedded into their core workflows, they’re positioned to scale faster, smarter, and with full control of their bottom line.
Published on June 1, 2025 • Case Studies