Summary
A global freight forwarder operating high-volume eCommerce lanes into Australia was losing 3% of revenue every month due to inaccurate shipment data, un-billed surcharges, and slow manual reconciliation. With 50,000+ shipments monthly and multiple carriers, their finance team struggled to stay ahead. After implementing Dyspach, reconciliation time dropped from days to under 30 minutes, overcharges were automatically billed back to customers, and the business eliminated the need for more full-time staff—setting them up to scale without losing revenue.
Challenges
DTDC Australia accepted shipments and billed using declared weights and dimensions and collected payments upfront from overseas shippers on a weekly basis. On arrival in Australia, local carriers remeasured parcels—often leading to a lot higher volumetric weight, triggering oversized or overweight surcharges. These overcharges went unnoticed or un-billed in many cases due to manual reconciliations. A team of 3-5 accountants manually matched landed invoices to expected costs and tried to recover the differences from customers—a time-consuming, error-prone process that often left a lot of money on the table.
Alternatives
Before Dyspach, the team audited and billed adjustments manually using spreadsheets and custom formats, often taking several days per billing cycle. Given the shipment volume and complexity of carrier surcharges, this resulted in weeks worth of delays, inconsistent customer billing, and unrecovered overcharges averaging 3–5% of total cost, impacting already thin profit margins.
Solution
With Dyspach, DTDC automated the entire reconciliation and re-billing process. The platform ingested carrier invoices, instantly matched them against original bookings and sell rates, identified delta in weight, dimensions, and surcharges, and instantly generated adjustment invoices for under-ticketing customers based on their specific sell rates. All invoices were exportable in custom formats, ready to send—no manual work required.
Implementation
Dyspach was fully deployed in less than four weeks. The team configured their rate cards, customer rules, and preferred invoice formats once—after that, reconciliation and invoicing became a single-click workflow. What used to take days was now done in under five minutes, freeing up the finance team and removing the need to hire additional three full-time roles.
Results
With Dyspach, the forwarder recovered 3–5% in previously lost revenue every month. Reconciliation time fell from multiple days to under five minutes, and invoice accuracy improved dramatically. The company eliminated three FTE roles worth of manual processing, improved cash flow, and created a finance operation that could keep pace with growth—without leaks.
What's next?
After seeing the impact on finance and margin recovery, the company plans to extend Dyspach to their broader global operations. With automation now embedded into their core workflows, they’re positioned to scale faster, smarter, and with full control of their bottom line.
Published on June 1, 2025 • Case Studies