Summary
Ninja Logistics is a leading Australian third-party logistics (3PL) provider operating from a 10,000m² warehouse in Sydney. The business supports medium and large eCommerce brands, shipping Australia-wide and internationally through multiple carrier partners across standard, express, same-day and next-day delivery services.
Challenges
Managing multiple carrier invoices had become an increasingly manual and time-consuming process. Before Dyspach, the team relied on spreadsheets and manually referenced rate cards from different carriers to verify every invoice. While necessary to protect margins, reconciliation required significant effort and became harder to scale as shipment volumes increased. Without an automated reconciliation process, validating carrier invoices meant spending valuable operational time checking whether every charge was correct.
Alternatives
Before implementing Dyspach, Ninja Logistics relied on spreadsheets and manually referenced carrier rate cards to reconcile invoices. While this approach worked, it was labour-intensive, time-consuming and became increasingly difficult to scale as shipment volumes grew. The team considered continuing with their existing manual process, but recognised that automation would reduce administrative effort, improve reconciliation accuracy and provide greater confidence when validating carrier invoices. What ultimately stood out was Dyspach's intuitive user experience and its ability to simplify a traditionally complex process.
Solution
Dyspach automated Ninja Logistics' carrier invoice reconciliation process by comparing carrier invoices against contracted rate cards and highlighting discrepancies automatically. Instead of manually validating thousands of shipment charges, the operations team can now review clear reconciliation results in a fraction of the time. Beyond reconciliation, Ninja Logistics also uses Dyspach's pricing simulator to model customer opportunities by loading carrier rate cards and forecasting shipping costs against prospective customer volumes. This allows the team to create pricing that works for both Ninja Logistics and their customers.
Implementation
I was quite straight forward, Catalin was running the entire process himself, once the rates were setup, he could reconcile invoices as they came in instantly. Took less than a week to operationalise and more carriers were added in the first 3 months.
Results
Since implementing Dyspach, Ninja Logistics has: Reduced the time spent reconciling carrier invoices using an automated reconciliation process, increased confidence that carrier invoices are accurate before payment and made carrier invoice disputes faster, clearer and evidence-based. Perhaps most importantly, the team now has objective reconciliation data when working with carrier partners.
What's next?
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Published on November 28, 2024 • Case Studies