How Kuehne+Nagel Australia unified commercial operations across 80+transport services with Dyspach

Summary

Managing commercial operations across multiple carriers, customer agreements and billing requirements requires accuracy, consistency and scalability. Working with Kuehne+Nagel Australia, Dyspach implemented a commercial platform that automated carrier reconciliation, customer invoicing and pricing management across more than 80+ transport services. The result is a repeatable commercial workflow that supports finance and operations while providing greater confidence in billing accuracy and commercial decision-making.

Challenges

As customer volumes and carrier relationships expanded, commercial operations became increasingly complex. The business required a solution capable of:

• Reconciling shipment data across 80+ transport services.
• Managing customer-specific pricing agreements.
• Producing accurate customer invoices at scale.
• Improving visibility into commercial adjustments.
• Supporting future pricing initiatives.

The objective was to create a scalable commercial workflow that could support continued growth while reducing manual effort across finance and operations.

Alternatives

Like many enterprise logistics providers, commercial processes relied on a combination of operational platforms, spreadsheets and manual validation. While effective for day-to-day operations, scaling these workflows across multiple carriers and enterprise customers became increasingly resource intensive. The team wanted a dedicated commercial platform that could automate reconciliation and billing while providing greater transparency, consistency and flexibility.

Solution

Dyspach implemented an integrated commercial workflow spanning carrier reconciliation, customer billing and pricing management. Shipment data from more than 80+ transport services is automatically reconciled before customer-specific pricing rules are applied to generate accurate invoices. The platform also provides a centralised environment for managing commercial pricing, reducing manual administration while giving finance teams greater confidence in billing outcomes.

Implementation

The implementation was delivered progressively to ensure continuity across existing commercial operations. Carriers were onboarded in stages before customer pricing rules and billing workflows were configured to reflect existing commercial agreements. Following successful deployment of reconciliation and invoicing, the platform has continued to evolve alongside the business, with additional pricing management and commercial modelling capabilities introduced as new requirements emerged. Today, Dyspach supports ongoing commercial operations across finance, operations and sales through a single scalable commercial workflow.

Results

Since implementing Dyspach, Kuehne+Nagel Australia has established a more efficient and scalable commercial operation. Key outcomes include:

• Automated reconciliation across 80+ transport services.
• End-to-end automation of enterprise customer billing.
• Centralised management of customer pricing agreements.
• Improved billing accuracy and greater visibility into commercial adjustments.
• Increased confidence for finance teams through consistent reconciliation and invoicing.

The result is a commercial platform that continues to evolve alongside the business, supporting both operational excellence and future commercial growth.

What's next?

With reconciliation, pricing management and customer billing now established, Kuehne+Nagel Australia is starting to experiment with its use of Dyspach into commercial modelling. By combining historical shipment data with flexible pricing scenarios, the business can evaluate new opportunities more quickly, support enterprise sales teams and make more informed commercial decisions while continuing to automate day-to-day commercial operations.

Published on August 12, 2026 • Case Studies